Troubleshooting Assistance: Services

• Identifying and resolving system issues
• Error message analysis
• Performance optimisation

Troubleshooting Assistance: How it works?

• Share details about your issue through our online form or visit Deaf Active in person 
• Our IT Volunteer may provide remote support to diagnose and fix the problem 
• For more complex issues, please visit Deaf Active for in-person troubleshooting

Frequently Asked Questions

Q: Is there a fee for troubleshooting assistance?

No, our initial troubleshooting assessment is free of charge.

Q: What if the issue cannot be resolved immediately?

In this case, we’ll provide guidance on the next steps or schedule a follow-up if necessary. 

Q: Can I request assistance for multiple devices?

Absolutely, we are here to assist with your multiple devices.