Troubleshooting Assistance

Welcome to our Troubleshooting Assistance service!

Encountering technical issues? Our troubleshooting assistance service is here to help you identify and resolve problems with your device and software.

Troubleshooting Assistance: Services

  • Identifying and resolving system issues
  • Error message analysis
  • Performance optimisation

Troubleshooting Assistance: How it works?

  • Share details about your issue through our online form or visit Deaf Active in person 
  • Our IT Volunteer may provide remote support to diagnose and fix the problem 
  • For more complex issues, please visit Deaf Active for in-person troubleshooting

Frequently Asked Questions

Q: Is there a fee for troubleshooting assistance?

No, our initial troubleshooting assessment is free of charge.

Q: What if the issue cannot be resolved immediately?

In this case, we’ll provide guidance on the next steps or schedule a follow-up if necessary. 

Q: Can I request assistance for multiple devices?

Absolutely, we are here to assist with your multiple devices. 

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